FAQs
The web part that collects, publishes, and indexes in search the answers to frequently asked questions within the SharePoint intranet.
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The web part that collects, publishes, and indexes in search the answers to frequently asked questions within the SharePoint intranet.
Last updated
Was this helpful?
FAQs enhances the user experience by presenting frequently asked questions in a smart and user-friendly format. Users can access concise answers, valuable resources, and instructions for infrequently performed procedures through the FAQs section.
You can view questions and answers in a user-friendly format, facilitated by a filtering system that makes it easy to gather questions on a specific topic. Additionally, you have the option to bookmark your favorite questions, ensuring quick access to your personalized FAQs.
Our FAQ pages are integrated with , allowing users to find answers to their questions within seconds.
Our FAQs are also integrated with, allowing you to monitor the most frequently asked questions within the SharePoint intranet. This integration enhances your understanding of the most sought-after information. The data analysis component offers valuable insights, contributing to the continuous improvement of both the portal and business processes.
If your page is not already in edit mode, click Edit at the top right of the page.
Hover your mouse above or below an existing web part and you'll see a line with a circled +, like this:
Click on it and, in the web part search box, enter FAQ to quickly find and select the IAI-FAQ web part.
You can create as many FAQ lists and FAQ areas as you like. For example, you can divide your FAQs by department or by topic, and create specific pages with specific FAQ lists.
The layout settings allows you to customize the appearance of your application by adjusting various layout settings.
By opening this first configuration, you will see the following options:
Do you want to hide the background? You can choose to hide or display the webpart background The default setting is “No”. This means that, by default, the webpart is characterized by a white background. If you enable this option, the white card background will be completely removed, allowing the content appear directly on the page. As a result, the webpart will be transparent, showing either the selected background image or the chosen SharePoint page color.
Do you want to hide the background shadow? You can choose whether to show or hide the background shadow. The default setting is “No”. This means that, by default, the webpart is characterized by a subtle depth effect that can make the webpart stand out more against the rest of the page. If you enable this option, the shadow behind the background will be removed, giving the web part a flatter, cleaner look without any depth.
Select the type of background shadow If you decide to set the background shadow, a further configuration will appear and you can select the style from High Contrast, Light, or Dark options.
If you select High contrast, this option creates a strong, bold shadow effect that provides a high level of contrast between the background and the content.
By choosing the Light background shadow, it will create a soft and subtle effect, giving a more delicate and gentle depth to the background.
Finally, the Dark background shadow style provides a darker, more intense effect, adding depth and emphasizing the background even more.
Do you want to hide the title? Here you can select whether to show the webpart title or hide it. If set to visible, the web part title will appear on the left side.
Enter the application title Thanks to this configuration, you can customize the application title. If you keep it blank, SharePoint will show the default title “FAQ” at the top left angle of the webpart.
This section will allow the webpart to take elements from the selected lists.
In the first fields, you need to paste the URL of your intranet site and the select the FAQ list you want to display in the web part.
You need to do the same in the next two fields: copy paste the URL of your intranet site and select the favorites list associated to the FAQ list chosen just
This section is divided into two sub-sections.
The prefilter configurator allows you to show only FAQs that belong to specific categories.
The filter configurator allows you to add filters to the web part to help users find information quickly. These filters are used to categorize FAQs.
Open the prefilter configurator: Click on Configure prefilters and a dialog box will open with two fields to fill in:
In the first box, you need to choose the filter: select the single option, Categories.
In the second box, you need to insert the categories you want to show, divided by the | symbol. For example: TFR|Injury.
In this example, only the FAQs related to the selected topics (TFR and Injury) are shown in the web part:
Open filter configurator
Click on Configure filters and a dialog box will open with several fields to fill in.
In the first box, you need to choose the filter: select the single option, Categories.
In the second box, you can customize the name of the filter.
For example: Categories, Typologies, Topics.
With the third option, you can choose to show the search bar inside the filters (this is interesting when there are a lot of filters).
Finally, with the fourth option, you can choose to display the filter box open or close by default.
Here’s an example of the filter box opened by default with the search bar:
Hide filters: You can choose whether to show or hide the filters on the right side of the web part.
These settings allow you to choose the number of FAQs to display inside the web part.
In these settings, you’re asked to:
Select the number of FAQs you’d like to display as a preview.
Thanks to this section, you can customize the favorite section for your selected FAQs. You should fill in some configuration such as the name of the section, the name for opening other faqs and more.
Favorite section name: here you can customize the name of the Favorite section. If you leave this field empty, the web part will use the default name, which is “Only favorites”.
Section name all FAQs: Here you can customize the name of the section containing all the FAQs. If you leave this field empty, the web part will use the default name, which is “All FAQs”
Enter text for the button to see other faqs: choose the name for the button regarding loading other faqs
Set the button to load more faqs or to open a link? Here two options are available:
You can decide to load additional FAQs or redirect users to a specific link.
If you choose the second option, another configuration will needed, which is inserting the url to be clicked when people land on the page:
Finally, you can choose whether to open the link on the same page or on a new one.
Show the last modified item: you can choose to include a section named "Last modified" in the Favorites drop-down menu. This filter will allow you to display recently updated questions.
These settings allow you to customize some of the web part's fields and link the various FAQ list columns to the web part.
For the first fields, you need to select the fields to refer to: by clicking the several dropdowns, you’ll be asked to select between one or two entries. For the Question, please select Question. For the Answer, please select Answer. For the Categories, choose Categories. For the Order, select Order, and for the Last modified, choose Last Modified.
The web part is composed of the following elements:
A number of boxes containing the questions. Each card features a star icon which can be clicked to add the respective FAQ to the favorites list. If you click on a box, another box will appear showing the answer. This box also features a button allowing you to mark a FAQ as favorite.
A search bar which allows you to quickly find FAQs.
The Favorites filter, which is composed of two or three sections: the Favorite section, the All FAQs section and the Last modified section, if you have decided to show it.
The Categories filter, which allows you to filter FAQs by category.
This section will show you how to create FAQ categories inside your FAQ list, as well as how to add new items (question-answers) to the list.
First, click on Site Contents.
Then please scroll down until the FAQ list and click on it:
You’ll see an empty list, the first step is to create FAQs categories: please click on Categories > Column Settings > Edit:
A sidebar will appear on the right side of the page.
To add a new filter, please click on +Add Choice.
Then write the filters you’d like to consider for the FAQs. Once you’re done, please click on Save.
Now, let’s add the FAQs, by clicking on +New on the top right of the page:
Once you click the New button, a sidebar will appear on the right, with the following fields to be filled in:
Question: write the question that the user will see.
Answer: write the answer to the question you are asking.
Categories: choose one of the categories you created earlier.
For example, if you want an important FAQ to be shown first, you need to enter number 1 in the Order field.
Last Modified: indicate the date and time when you’re creating the FAQ.
Once you’re done, please click on Save.
Click the Edit properties button on the left of the web part to open the property pane and set options such as Layout settings, Data sources, Filter settings, General settings, Display settings settings and Fields settings. See below for more information on each of these options.
Select the sorting logic: you can decide to sort FAQs by title (i.e., alphabetically), or by the Order field. The Order field is an entry required while putting FAQs in the dedicated list (more information is available in the ). If you enable this option, FAQs will be displayed according to the specific order you have selected while filling out the list.
Order: this field corresponds to the sorting logic. You need to fill it in if you want to set a specific display order. Also, while configuring the of the web part, you need to activate the option for sorting the FAQs according to the Order field.
The Faq favorites list requires a specific configuration so that users can interact with the list and mark FAQs as favorites. To learn how to configure this list, read the . In particular, please refer to the First type of configuration section.