# TICKETING SYSTEM VIA TEAMS

- [Introduction](https://docs.intranet.ai/ticketing-system-via-teams/introduction.md): Service Desk via Teams, the tool that enhances the support requests process in your Company.
- [Hosting options](https://docs.intranet.ai/ticketing-system-via-teams/hosting-options.md): Ticketing System via Teams is designed for small business companies and enterprises, allowing you to have your support system in an easiest and quickest way.
- [Requirements](https://docs.intranet.ai/ticketing-system-via-teams/requirements.md): In this page you can find all is needed to install our Ticketing System via Teams.
- [Installation](https://docs.intranet.ai/ticketing-system-via-teams/installation.md): Here you can find all the information needed to fully understand how the installation processes of our solution will be.
- [Installation process](https://docs.intranet.ai/ticketing-system-via-teams/installation/installation-process.md): How will be your ticketing system installation
- [Technical set-up](https://docs.intranet.ai/ticketing-system-via-teams/installation/technical-set-up.md): Please read here how to prepare your environment to install the ticketing system at its best.
- [Ticketing System Management](https://docs.intranet.ai/ticketing-system-via-teams/installation/ticketing-system-management.md): Once the process installation is completed, please find here a guide on how to set a first configuration for the tool
- [Features](https://docs.intranet.ai/ticketing-system-via-teams/features.md): In this section you can find all the information needed to configure the Ticketing System via Teams autonomously.
- [Users’ roles](https://docs.intranet.ai/ticketing-system-via-teams/features/users-roles.md)
- [Platform interface](https://docs.intranet.ai/ticketing-system-via-teams/features/platform-interface.md)
- [Navigation bar](https://docs.intranet.ai/ticketing-system-via-teams/features/navigation-bar.md)
- [Notification system](https://docs.intranet.ai/ticketing-system-via-teams/features/notification-system.md)
- [Platform settings](https://docs.intranet.ai/ticketing-system-via-teams/features/platform-settings.md)
- [Ticket lifecycle](https://docs.intranet.ai/ticketing-system-via-teams/features/ticket-lifecycle.md): In this area, we’ll simulate the lifecycle of a ticket, from the opening to the closing.
- [Integrations](https://docs.intranet.ai/ticketing-system-via-teams/integrations.md): Our Ticketing System via Teams is designed to be fully integrated with M365. Thanks to this integration, it’ll be possible for you to use our tool both on your SharePoint intranet and MS Teams.


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