> For the complete documentation index, see [llms.txt](https://docs.intranet.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.intranet.ai/ticketing-system-via-teams/installation/ticketing-system-management.md).

# Ticketing System Management

Once the process installation is completed, please find here a guide on how to set a first configuration for the tool

In the system, those with administrator permissions will have access to all these options: 

* [AD Groups](https://docs.intranet.ai/ticketing-system-via-teams/features/platform-settings#a-d-groups)
* [Topics](https://docs.intranet.ai/ticketing-system-via-teams/features/platform-settings#topics)
* [Areas](https://docs.intranet.ai/ticketing-system-via-teams/features/platform-settings#areas)
* [Custom properties](https://docs.intranet.ai/ticketing-system-via-teams/features/platform-settings#custom-properties)
* [Notices](https://docs.intranet.ai/ticketing-system-via-teams/features/platform-settings#notices)
* [Event receiver](https://docs.intranet.ai/ticketing-system-via-teams/features/platform-settings#events-receiver)
* [Custom Views](https://docs.intranet.ai/ticketing-system-via-teams/features/platform-settings#custom-views)
* [Settings](https://docs.intranet.ai/ticketing-system-via-teams/features/platform-settings#settings)

<figure><img src="https://2718234637-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FriXlnuemuParrCf7Uotu%2Fuploads%2Ff80X0EHDlBfX2mhJQYSE%2FTS-Manuale.png?alt=media&amp;token=a05a181e-d799-4bc5-b96a-3da847ff2886" alt=""><figcaption></figcaption></figure>