Requirements

In this page you can find all is needed to install our Ticketing System via Teams.

Project requirements

Please find here below the requirements from the project management point of view, needed for both SAAS and Self-hosted.

We need an account for Intranet.ai, this can be a service account, to be used for tests. We usually call it "Service Desk Account" or something similar, with the goal to avoid having real people names for migrated content author.

Technical requirements

Please find below all the technical requirements for final users and for the cloud environment in which we will install our solution.

Users' system requirements

The Customer is required to use, maintain, and upgrade hardware and software to meet the evolving system requirements of our solution. Hardware and software requirements to be met are specified within the Microsoft 365 documentation.

Users' licenses: our ticketing system works for all the users having an Microsoft 365 account. There are no limits on licenses.

System requirements

Azure (only for Self-hosted installation)

An Azure subscription (pay-as-you-go, CSP, or with an Enterprise Agreement) is needed for server-side features of intranet.ai self-hosted. If a subscription is not available, we can re-sell the Azure subscription. Please talk about this possibility with your Sales account.

STEP 1 Following these instructions, please register the service provider below:

  • Microsoft.AlertsManagement

  • Microsoft.ApiManagement

  • Microsoft.BotService

  • Microsoft.CognitiveServices

  • Microsoft.DocumentDB

  • Microsoft.Insights

  • Microsoft.KeyVault

  • Microsoft.ManagedServices

  • Microsoft.Search

  • Microsoft.Storage

  • Microsoft.Web

  • Microsoft.EventHub

  • Microsoft.Kusto

  • Microsoft.OperationalInsights

STEP 2 Create a new resource group inside your Azure subscription following these instructions. Give "Contribute" access to this new resource group to intranet.ai's accounts.

STEP 3 Following these instructions, please create a new app registration inside your Azure AD and configure it as below:

  • Name: intranet.ai-managed

  • Type: Multitenant

Then execute the following actions:

  • Generate a new client secret with the maximum expiration date

  • Configure the following permissions:

    • Microsoft Graph

      • Delegated

        • Directory.Read.All

        • Group.ReadWrite.All

        • User.Read

        • User.Read.All

        • User.ReadBasic.All

      • Application

        • Directory.Read.All

        • Group.ReadWrite.All

        • Notes.ReadWrite.All

        • User.Read.All

    • SharePoint

      • Application

        • Sites.FullControl.All

        • TermStore.ReadWrite.All

        • User.ReadWrite.All

  • Give an admin consent to all of those permissions

  • Add this app registration as an Owner of the resource group created in the previous step

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