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  • SHAREPOINT INTRANET
    • Introduction
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    • Installation
      • Installation process
      • Action before the installation meeting
    • Components
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      • Intranet branding
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  • ACKNOWLEDGEMENT
    • Introduction
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      • Installation process
      • Actions after the installation
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      • Version 1.1
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  • MICRO LEARNING
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    • Installation
      • Installation process
      • Actions before the installation meeting
    • Features
      • User roles
      • Navigation bar
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      • Create a course with AI
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      • Assign a course
      • Export in SCORM
      • Take a course on SharePoint
  • Integrations
    • Viva Learning
    • Microsoft Teams
    • Microsoft Copilot
  • Use Cases
    • How to turn a Teams meeting into a document
    • How to generate a course from a PowerPoint
    • How to embed a Google Map into a lesson
      • How to insert a document in a course
  • Releases
    • Version 1.1
    • Version 1.2
    • Version 1.3
  • RESOURCE RESERVATION
    • Introduction
    • Requirements
    • Installation
      • Installation process
      • Actions after the installation
    • Features
    • Use Cases
  • Releases
    • Version 1.1
    • Version 1.2
    • Version 1.3
    • Version 1.4
  • TICKETING SYSTEM VIA TEAMS
    • Introduction
    • Hosting options
    • Requirements
    • Installation
      • Installation process
      • Technical set-up
      • Ticketing System Management
    • Features
      • Users’ roles
      • Platform interface
      • Navigation bar
      • Notification system
      • Platform settings
      • Ticket lifecycle
    • Integrations
  • APP MOBILE
    • Introduction
    • Plans
    • Requirements
    • Installation
    • Distribution
    • Features
    • Integrations
    • Releases
      • Version 1.1
      • Version 1.2
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On this page
  • Project requirements
  • Technical requirements
  • Users' system requirements
  • System requirements
  • Azure (only for Self-hosted installation)

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  1. TICKETING SYSTEM VIA TEAMS

Requirements

In this page you can find all is needed to install our Ticketing System via Teams.

PreviousHosting optionsNextInstallation

Last updated 6 months ago

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Project requirements

Please find here below the requirements from the project management point of view, needed for both SAAS and Self-hosted.

We need an account for Intranet.ai, this can be a service account, to be used for tests. We usually call it "Service Desk Account" or something similar, with the goal to avoid having real people names for migrated content author.

Technical requirements

Please find below all the technical requirements for final users and for the cloud environment in which we will install our solution.

Users' system requirements

The Customer is required to use, maintain, and upgrade hardware and software to meet the evolving system requirements of our solution. Hardware and software requirements to be met are specified within the .

Users' licenses: our ticketing system works for all the users having an Microsoft 365 account. There are no limits on licenses.

System requirements

Azure (only for Self-hosted installation)

An Azure subscription (pay-as-you-go, CSP, or with an Enterprise Agreement) is needed for server-side features of intranet.ai self-hosted. If a subscription is not available, we can re-sell the Azure subscription. Please talk about this possibility with your Sales account.

STEP 1 Following , please register the service provider below:

  • Microsoft.AlertsManagement

  • Microsoft.ApiManagement

  • Microsoft.BotService

  • Microsoft.CognitiveServices

  • Microsoft.DocumentDB

  • Microsoft.Insights

  • Microsoft.KeyVault

  • Microsoft.ManagedServices

  • Microsoft.Search

  • Microsoft.Storage

  • Microsoft.Web

  • Microsoft.EventHub

  • Microsoft.Kusto

  • Microsoft.OperationalInsights

  • Name: intranet.ai-managed

  • Type: Multitenant

Then execute the following actions:

  • Generate a new client secret with the maximum expiration date

  • Configure the following permissions:

    • Microsoft Graph

      • Delegated

        • Directory.Read.All

        • Group.ReadWrite.All

        • User.Read

        • User.Read.All

        • User.ReadBasic.All

      • Application

        • Directory.Read.All

        • Group.ReadWrite.All

        • Notes.ReadWrite.All

        • User.Read.All

    • SharePoint

      • Application

        • Sites.FullControl.All

        • TermStore.ReadWrite.All

        • User.ReadWrite.All

  • Give an admin consent to all of those permissions

  • Add this app registration as an Owner of the resource group created in the previous step

STEP 2 Create a new resource group inside your Azure subscription following . Give "Contribute" access to this new resource group to intranet.ai's accounts.

STEP 3 Following , please create a new app registration inside your Azure AD and configure it as below:

Microsoft 365 documentation
these instructions
these instructions
these instructions