LogoLogo
  • WELCOME
    • Welcome
    • Why Intranet.ai
    • Request a DEMO
    • Use cases
  • SHAREPOINT INTRANET
    • Introduction
    • Plans
    • Hosting options
    • Requirements
    • Installation
      • Installation process
      • Action before the installation meeting
    • Components
      • Advanced Search
      • Alerts and service communications
      • Anniversaries
      • Breadcrumb
      • Bulletin Boards
      • Button with Pop-up Content
      • Comments Area Removal
      • Company Apps
      • Company Documents
      • Company Documents with Folders
      • Company News
      • Content Translation
      • Contributors
      • Departments
      • Disclaimer
      • Discussion and Project Groups
      • Engagement Board
      • Event Calendar
      • FAQs
      • Graphic Buttons
      • Graphic Dividers
      • Highlights
      • Image Slider
      • Instant Form
      • In This Page
      • Intranet Tour
      • Job Posting
      • Key Initiatives
      • Leadership Team
      • Locations Map
      • Mood
      • My Apps
      • My Favorites
      • My Profile
      • News Announcements
      • News Archive
      • Organizational Chart
      • Page Hints
      • Pages Menu
      • People Directory
      • Pop-up
      • Quotes
      • RSS Feed
      • Sections with Custom Background
      • Social Media Posts
      • Videos
      • Welcome Box
    • Other configurations
      • Intranet branding
      • Image dimensions
      • Icons
      • Creation of tag systems for news and documents
      • Teams push notifications
      • Configuration of favorite lists and user lists
      • Viva Connections
      • Creation of dynamic groups in Microsoft Entra ID
    • Releases
      • Version 1.1
      • Version 1.2
      • Version 1.3
      • Version 1.4
      • Version 1.5
      • Version 1.6
      • Version 1.7
      • Version 1.8
      • Version 1.9
      • Version 1.10
  • ACKNOWLEDGEMENT
    • Introduction
    • Hosting options
    • Requirements
    • Installation
      • Installation process
      • Actions after the installation
    • Features
      • Acknowledgement for documents
      • Acknowledgement for pages and news
    • Use cases
    • Releases
      • Version 1.1
      • Version 1.2
  • MICRO LEARNING
    • Introduction
    • Plans
    • Hosting Options
    • Requirements
    • Installation
      • Installation process
      • Actions before the installation meeting
    • Features
      • User roles
      • Navigation bar
      • Course list
      • Course status
      • Steps to create and deliver a course
      • Create a course with AI
      • Create a course from scratch
      • Delete and recover a course
      • Add a new lesson
      • Edit, delete, or move lessons
      • Lesson types
      • Add attachments and embedded content
      • Clone a course
      • Translate a course
      • Generate a final quiz
      • Final Quiz & Gamification Settings
      • Publish and unpublish a course
      • Assign a course
      • Export in SCORM
      • Take a course on SharePoint
  • Integrations
    • Viva Learning
    • Microsoft Teams
    • Microsoft Copilot
  • Use Cases
    • How to turn a Teams meeting into a document
    • How to generate a course from a PowerPoint
    • How to embed a Google Map into a lesson
      • How to insert a document in a course
  • Releases
    • Version 1.1
    • Version 1.2
    • Version 1.3
  • RESOURCE RESERVATION
    • Introduction
    • Requirements
    • Installation
      • Installation process
      • Actions after the installation
    • Features
    • Use Cases
  • Releases
    • Version 1.1
    • Version 1.2
    • Version 1.3
    • Version 1.4
  • TICKETING SYSTEM VIA TEAMS
    • Introduction
    • Hosting options
    • Requirements
    • Installation
      • Installation process
      • Technical set-up
      • Ticketing System Management
    • Features
      • Users’ roles
      • Platform interface
      • Navigation bar
      • Notification system
      • Platform settings
      • Ticket lifecycle
    • Integrations
  • APP MOBILE
    • Introduction
    • Plans
    • Requirements
    • Installation
    • Distribution
    • Features
    • Integrations
    • Releases
      • Version 1.1
      • Version 1.2
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  1. TICKETING SYSTEM VIA TEAMS
  2. Installation

Installation process

How will be your ticketing system installation

PreviousInstallationNextTechnical set-up

Last updated 5 months ago

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Information: our customers are not alone during Ticketing System installation. You will be followed by one of our technicians to have a quick and successful installation of our product.

How we will install your intranet.ai

The installation process will be executed with the following steps:

  1. In case of Self Hosted installation, the Customer completes the .

  2. Within a Teams meeting, the Customer and Intranet.ai technicians will complete the installation steps together

During the Teams meeting, please note that a person with Global Administrator Account is needed. This is mandatory in order to have the installation approved during the process.

Self-hosted requirements