# Platform settings
You can access the platform settings via the seventh button of the navigation bar.
By clicking here, you'll access the following interface:
Here you can see seven buttons:
* AD Groups
* Topics
* Areas
* Custom Properties
* Notices
* Event Receiver
* Custom Views
* (General) Settings
## AD Groups
This area allows you to select the AD Groups you’d like to enable for the platform.
Please select the group you’d like to add, a confirmation pop up will appear. Click on **Pair** to confirm. Click on **Cancel** to discard this action.
Once you confirm the action, you’ll be able to associate a new Topic to that specific group.
{% hint style="info" %}
If you want to learn more about Microsoft AD Groups, [**click here**](https://learn.microsoft.com/en-us/windows-server/identity/ad-ds/manage/understand-security-groups).
{% endhint %}
## Topics
This is the second button of the settings area. It allows you to create new topics and associate them to the AD Groups you previously enabled.
{% hint style="info" %}
If you want to learn how to associate your AD Groups to the portal, [**click here**](https://docs.intranet.ai/ticketing-system-via-teams/features/platform-settings#a-d-groups).
{% endhint %}
This is the interface you’ll see:
This layout has three points of attention:
* Add topic . It allows you to create more and more topics, based on your company structure and needs. Here you’ll see a sidebar where you’ll be asked to
* Write a Title, which allows you to have a direct reference to the content of the topic itself (we advise you, therefore, to make it as descriptive as possible).
* Select one (or more) AD Group, from the ones you previously enabled.
{% hint style="info" %}
If you want to learn more on how to enable AD Groups, [**click here**](https://docs.intranet.ai/ticketing-system-via-teams/features/platform-settings#a-d-groups).
{% endhint %}
{% hint style="warning" %}
If you’re happy whit this, always remember to click on **Save**. If you want to discard, click on **Cancel**.
{% endhint %}
* The search bar that allows you to directly type what you’re searching for. The search bar reads the title of the topic.
* The list of all the topics you created. Here the columns are Title, the AD Group(s) the Topic is linked to, Created at (the date and time of the creation).
In addition to this, two icons are visible:
* On the left side of the list, **Preview of the topic**. If you click on it once, you’ll see a pop up with the title and the AD Group of the Topic. If you double click it, the Topic update area will open.
* On the right side of the list, there is a **hamburger menu** . If you click on it, you’ll see three actions:
* **Edit**, which opens the Topic update area (to change the title and the AD Group)
* **Delete**, to delete the Topic. Please note that, once you confirm to delete it, it cannot be restored anyhow.
## Areas
This is the third button of the settings area. It allows you to create new areas and associate them to the topics you previously enabled.
{% hint style="info" %}
If you want to learn how to create new topics to the portal, [**click here**](https://docs.intranet.ai/ticketing-system-via-teams/features/platform-settings#topics)**.**
{% endhint %}
This is the interface you’ll see:
This layout has three points of attention:
* Add area . It allows you to create more and more areas, based on your company structure and needs. Here you’ll see a sidebar where you’ll be asked to
* Write a **Title**, which allows you to have a direct reference to the content of the area itself (we advise you, therefore, to make it as descriptive as possible).
* Select one (or more) **Topic**, from the ones you previously created.
{% hint style="warning" %}
If you’re happy whit this, always remember to click on **Save**. If you want to discard, click on **Cancel**.
{% endhint %}
* The search bar that allows you to directly type what you’re searching for. The search bar reads the title of the area.
* The list of all the areas you created. Here the columns are Title, the Topic(s) the Area is linked to, Created at (the date and time of the creation).
In addition to this, two icons are visible:
* On the left side of the list, **Preview of the area**. If you click on it once, you’ll see a pop up with the title and the Topic of the Area. If you double click it, the Area update area will open.
* On the right side of the list, there is a **hamburger menu** . If you click on it, you’ll see three actions:
* **Edit**, which opens the Area update area (to change the title and the Topic)
* **Delete**, to delete the Area. Please note that, once you confirm to delete it, it cannot be restored anyhow.
## Custom Properties
This is the fourth button of the settings area. It allows you to create additional Properties, to better fit in with your company structure and needs.
This is the interface you’ll see:
This layout has three points of attention:
* New Property . It allows you to create more and more properties, based on your company structure and needs. Here you’ll see a sidebar where you’ll be asked
* Write a **Name**, which allows you to have a direct reference to the content of the property itself (we advise you, therefore, to make it as descriptive as possible).
* Select the Attribute Type, between **List**, **Date** and **Text**.
* Select the **Area** this attribute refers to.
* Select the **Topic** this attribute refers to.
* If you select List Attribute, put the **Values** referring to this new custom property. Here you can add new values (thanks to the “+” button) and remove the existing values (thanks to the bin icon).
{% hint style="warning" %}
If you’re happy whit this, always remember to click on **Save**. If you want to discard, click on **Cancel**.
{% endhint %}
* The search bar that allows you to directly type what you’re searching for. The search bar reads the title of the property.
* The list of all the properties you created.
In addition to this, two icons are visible:
* On the left side of the list, **Preview of the area**. If you click on it once, you’ll see a pop up with the title, the last update and the values of the Property.
* On the right side of the list, there is a **hamburger menu** . If you click on it, you’ll see three actions:
* **Edit**, which opens the Property update area (to change the name and the Values)
* **Delete**, to delete the Property. Please note that, once you confirm to delete it, it cannot be restored anyhow.
## Notices
This is the fifth button of the settings area. It allows you to create alerts that are going to be shown on the landing page of the platform.
This is the interface you’ll see:
This layout has three points of attention:
* Add Notice . It allows you to create more and more notices, to keep your colleagues updated on the latest news about the tool. Here you’ll see a sidebar where you’ll be asked to
* Write a **Title**, which allows you to have a direct reference to the content of the notice itself (we advise you, therefore, to make it as descriptive as possible).
* Put the **Description** of the notice. This is going to provide users with the details of the update.
* Set the timeframe of the notice validation: **Visible from** and **Visible to**. This allows you to make the notice visible on the main page in that specific timeframe only.
{% hint style="warning" %}
If you’re happy whit this, always remember to click on **Save**. If you want to discard, click on **Cancel**.
{% endhint %}
* The search bar that allows you to directly type what you’re searching for. The search bar reads the title and the description of the notice.
* The list of all the properties you created. Here you have the Title and the timeframe (Visible from and Visible to).
In addition to this, two icons are visible:
* On the left side of the list, **Preview of the notice**. If you click on it once, you’ll see a pop up with the title and the description of the notice. If you double click it, the Notice update area will open.
* On the right side of the list, there is a **hamburger menu** . If you click on it, you’ll see three actions:
* **Edit**, which opens the Notice update area (to change the name, the description and the timeframe).
* **Delete**, to delete the Notice. Please note that, once you confirm to delete it, it cannot be restored anyhow.
## Events Receiver
This is the sixth button of the settings area. It allows you to set flows with PowerAutomate for any status of the ticket.
This is the interface you’ll see:
You can create PowerAutomate flows for these steps:
1. On ticket creating
2. On ticket created
3. On ticket updating
4. On ticket updated
5. On ticket deleting
6. On ticket deleted
For any out of these steps, you’ll have a drop-down menu, allowing you to select which flow you’d like to associate with it:
{% hint style="info" %}
Please note that these flows are **not** mandatory, as the tool already has its own notification flow. These event receivers are extra steps for you to deeply personalize this flow. [Click here](https://docs.intranet.ai/ticketing-system-via-teams/features/notification-system) to discover more about the notificatoin system.
{% endhint %}
## Custom Views
This is the seventh button available in this area. Here you can create custom views that will appear in the Manage Tickets area. This will allow you to have specific, **pre-configured views**, so you can display certain tickets more quickly and efficiently.
By clicking on it, this is the view you will see:
This layout has three points of attention:
* Add custom views , it allows you to create more and more views. Here you’ll see a sidebar where you’ll be asked to:
* Put a **name** of view. This is the one you'll see as tabs in the [Manage Tickets area](https://docs.intranet.ai/ticketing-system-via-teams/features/navigation-bar#manage-tickets-area).
* Flag the possibility to select only the ticket **directly assigned to me**.
* Select one or more **status** to pre-filter the list of tickets (i.e., open and in progress tickets).
* Select a **time frame** between: Current week, Current month, Last 7 days, Last 30 days.
{% hint style="warning" %}
If you’re happy whit this, always remember to click on **Save**. If you want to discard, click on **Cancel**.
{% endhint %}
* The search bar that allows you to directly type what you’re searching for. The search bar reads the title and the description of the notice.
* In addition to this, on the right side of the list, there is a **hamburger menu** . If you click on it, you’ll see three actions:
* **Edit**, which opens the Custom View update area (to change the parameters).
* **Delete**, to delete the Custom View. Please note that, once you confirm to delete it, it cannot be restored anyhow.
## Settings
This is the seventh and last button available in this area. This part is the only one visible from everybody accessing the tool, simple users included.
This is the interface you’ll see:
Here you have two possibilities:
1. Change the language: English or Italian
2. Change the application theme: dark or light
Once you select your parameters, always remember to click on **Save**.
* Topics 
* Areas 
* Custom Properties 
* Notices 
* Event Receiver 
* Custom Views 
* (General) Settings 
## AD Groups
This area allows you to select the AD Groups you’d like to enable for the platform.
. It allows you to create more and more topics, based on your company structure and needs. Here you’ll see a sidebar where you’ll be asked to
* Write a Title, which allows you to have a direct reference to the content of the topic itself (we advise you, therefore, to make it as descriptive as possible).
* Select one (or more) AD Group, from the ones you previously enabled.
{% hint style="info" %}
If you want to learn more on how to enable AD Groups, [**click here**](https://docs.intranet.ai/ticketing-system-via-teams/features/platform-settings#a-d-groups).
{% endhint %}
that allows you to directly type what you’re searching for. The search bar reads the title of the topic.
* The list of all the topics you created. Here the columns are Title, the AD Group(s) the Topic is linked to, Created at (the date and time of the creation).
In addition to this, two icons are visible:
* On the left side of the list, **Preview of the topic**
. If you click on it once, you’ll see a pop up with the title and the AD Group of the Topic. If you double click it, the Topic update area will open.
* On the right side of the list, there is a **hamburger menu** 
. If you click on it, you’ll see three actions:
* **Edit**, which opens the Topic update area (to change the title and the AD Group)
* **Delete**, to delete the Topic. Please note that, once you confirm to delete it, it cannot be restored anyhow.
## Areas
This is the third button of the settings area. It allows you to create new areas and associate them to the topics you previously enabled.
{% hint style="info" %}
If you want to learn how to create new topics to the portal, [**click here**](https://docs.intranet.ai/ticketing-system-via-teams/features/platform-settings#topics)**.**
{% endhint %}
This is the interface you’ll see:
. It allows you to create more and more areas, based on your company structure and needs. Here you’ll see a sidebar where you’ll be asked to
* Write a **Title**, which allows you to have a direct reference to the content of the area itself (we advise you, therefore, to make it as descriptive as possible).
* Select one (or more) **Topic**, from the ones you previously created.
. It allows you to create more and more properties, based on your company structure and needs. Here you’ll see a sidebar where you’ll be asked
* Write a **Name**, which allows you to have a direct reference to the content of the property itself (we advise you, therefore, to make it as descriptive as possible).
* Select the Attribute Type, between **List**, **Date** and **Text**.
* Select the **Area** this attribute refers to.
* Select the **Topic** this attribute refers to.
* If you select List Attribute, put the **Values** referring to this new custom property. Here you can add new values (thanks to the “+” button) and remove the existing values (thanks to the bin icon).
{% hint style="warning" %}
If you’re happy whit this, always remember to click on **Save**. If you want to discard, click on **Cancel**.
{% endhint %}
* The search bar 
. If you click on it once, you’ll see a pop up with the title, the last update and the values of the Property.
* On the right side of the list, there is a **hamburger menu** 
, it allows you to create more and more views. Here you’ll see a sidebar where you’ll be asked to:
* Put a **name** of view. This is the one you'll see as tabs in the [Manage Tickets area](https://docs.intranet.ai/ticketing-system-via-teams/features/navigation-bar#manage-tickets-area).
* Flag the possibility to select only the ticket **directly assigned to me**.
* Select one or more **status** to pre-filter the list of tickets (i.e., open and in progress tickets).
* Select a **time frame** between: Current week, Current month, Last 7 days, Last 30 days.
