FAQs

The web part that collects, publishes, and indexes in search the answers to frequently asked questions within the SharePoint intranet.

What is FAQs?

FAQs enhances the user experience by presenting frequently asked questions in a smart and user-friendly format. Users can access concise answers, valuable resources, and instructions for infrequently performed procedures through the FAQs section.

You can view questions and answers in a user-friendly format, facilitated by a filtering system that makes it easy to gather questions on a specific topic. Additionally, you have the option to bookmark your favorite questions, ensuring quick access to your personalized FAQs.

Our FAQ pages are integrated with Advanced Search, allowing users to find answers to their questions within seconds.

Our FAQs are also integrated with Intranet Analytics, allowing you to monitor the most frequently asked questions within the SharePoint intranet. This integration enhances your understanding of the most sought-after information. The data analysis component offers valuable insights, contributing to the continuous improvement of both the portal and business processes.

Explore the advantages of Intranet.ai FAQs by clicking here to learn more.

Add the FAQs web part to a SharePoint page

If your page is not already in edit mode, click Edit at the top right of the page.
Hover your mouse above or below an existing web part and you'll see a line with a circled +, like this:
Click on it and, in the web part search box, enter FAQ to quickly find and select the IAI-FAQ web part.

You can create as many FAQ lists and FAQ areas as you like. For example, you can divide your FAQs by department or by topic, and create specific pages with specific FAQ lists.

Configuration

List settings

This section will allow the webpart to take elements from the selected lists.

If you're not in edit mode already, click Edit at the top right of the page.

In the first fields, you need to paste the URL of your intranet site and the select the FAQ list you want to display in the web part.
You need to do the same in the next two fields: copy paste the URL of your intranet site and select the favorites list associated to the FAQ list chosen just above.

Filter settings

This section is divided into two sub-sections.

The filter configurator allows you to add filters to the web part to help users find information quickly. These filters are used to categorize FAQs.
The prefilter configurator allows you to show only FAQs that belong to specific categories.

If you're not in edit mode already, click Edit at the top right of the page.

Filter configurator

Click on Configure filters.
A dialog box will open with several fields to fill in.
In the first box, you need to choose the filter: select the single option, Categories.
In the second box, you can customize the name of the filter.

For example: Categories, Typologies, Topics

With the third option, you can choose to show the search bar inside the filters (this is interesting when there are a lot of filters).
Finally, with the fourth option, you can choose to display the filter box open or close by default.

Prefilter configurator

Click on Configure prefilters.
A dialog box will open with two fields to fill in.
In the first box, you need to choose the filter: select the single option, Categories.
In the second box, you need to insert the categories you want to show, divided by the | symbol.

For example: Disease|Injury

In this example, only the FAQs related to the selected topics (disease and injury) are shown in the web part:

Display order settings

These settings allow you to choose the number of FAQs to display inside the web part.

If you're not in edit mode already, click Edit at the top right of the page.

In these settings, you’re asked to select the number of FAQs you’d like to display as a preview and the sorting logic: you can decide to sort FAQs by title (i.e., alphabetically), or by the Order field. The Order field is an entry required while putting FAQs in the dedicated list (more information is available in the final section of this guide). If you enable this option, FAQs will be displayed according to the specific order you have selected while filling out the list.

Fields settings

These settings allow you to customize some of the web part's fields and link the various FAQ list columns to the web part.

If you're not in edit mode already, click Edit at the top right of the page.

Show the last modified item: you can choose to include a section named "Last modified" in the Favorites drop-down menu. This filter will allow you to display recently updated questions.
Favorite section name: here you can customize the name of the Favorite section. If you leave this field empty, the web part will use the default name, which is “Only favorites”.
Section name all FAQS: here you can customize the name of the section containing all the FAQs. If you leave this field empty, the web part will use the default name, which is “All FAQs”.
For the remaining fields, you need to select the fields to refer to: by clicking the several dropdowns, you’ll be asked to select between one or two entries. For the Question, please select Question. For the Answer, please select Answer. For the Categories, choose Categories. For the Order, select Order, and for the Last modified, choose Last Modified.

Once you’re done with this quick configuration, please always remember to click on Republish to save what you’ve done right now.

The web part is composed of the following elements:

A number of boxes containing the questions. Each card features a star icon which can be clicked to add the respective FAQ to the favorites list. If you click on a box, another box will appear showing the answer. This box also features a button allowing you to mark a FAQ as favorite.
A search bar which allows you to quickly find FAQs.
The Favorites filter, which is composed of two or three sections: the Favorite section, the All FAQs section and the Last modified section, if you have decided to show it.
The Categories filter, which allows you to filter FAQs by category.

Create FAQ categories and add new elements to the FAQ list

This section will show you how to create FAQ categories inside your FAQ list, as well as how to add new items (question-answers) to the list.

First, click on Site Contents.

Then please scroll down until the FAQ list and click on it:

You’ll see an empty list, the first step is to create FAQs categories: please click on Categories > Column Settings > Edit:

A sidebar will appear on the right side of the page.

To add a new filter, please click on +Add Choice.
Then write the filters you’d like to consider for the FAQs. Once you’re done, please click on Save.

Now, let’s add the FAQs, by clicking on +New on the top right of the page:

Once you click the New button, a sidebar will appear on the right, with the following fields to be filled in:

Question: write the question that the user will see.
Answer: write the answer to the question you are asking.
Categories: choose one of the categories you created earlier.
Order: this field corresponds to the sorting logic. You need to fill it in if you want to set a specific display order. Also, while configuring the Display order settings of the web part, you need to activate the option for sorting the FAQs according to the Order field.

For example, if you want an important FAQ to be shown first, you need to enter number 1 in the Order field.

Last Modified: indicate the date and time when you’re creating the FAQ.
Once you’re done, please click on Save.

You can also add new elements using the grid view. This allows you to copy-paste more elements as in an Excel file and save time. Once you've finished adding items to the list, don't forget to click on Exit grid view.

Configure the Faq favorites list

The Faq favorites list requires a specific configuration so that users can interact with the list and mark FAQs as favorites. To learn how to configure this list, read the dedicated guide. In particular, please refer to the First type of configuration section.