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  1. TICKETING SYSTEM VIA TEAMS
  2. Features

Platform interface

PreviousUsers’ rolesNextNavigation bar

Last updated 7 months ago

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Once the installation process is done and the permissions have been set, it’s time to start navigating the tool.

Click on the dedicated app in MS Teams to access the portal. If you can’t use Teams, land on to access the portal via website.

Once you click on it, this layout will appear:

Please note: this layout is for users with Admin roles. Basing on the role you have, you’ll see less actions available:

  • Managers: will see "New Ticket", "Manage tickets" and "Browse the FAQ"

  • Agents: will see "New Ticket" and "Manage tickets". In the “Manage tickets” area, users will see the tickets assigned to their group.

  • Users: will see only “New Ticket” and “Manage Tickets” buttons. In the “Manage tickets” area, users will see the tickets they opened only.

The landing page is composed of these elements:

  • The navigation bar, on the left side, composed by:

  • A title, explaining the users in which area of the tool they are

  • Four buttons, corresponding to the main actions available in the platform

    1. New Ticket button If you want to read more about the lifecycle of a ticket, click here.

    2. Manage tickets button If you want to read more about the Manage tickets area, click here.

    3. Browse the FAQ button If you If you want to read more about the Browse the FAQ area, click here.

    4. Browse the reports button If you want to read more about the Browse the FAQ area, click here.

  • On the right-hand side of the page, the latest notifications are available, informing the users about the latest updates

The link to the home page

The Manage tickets area

The Browse the FAQ area

The Browse the reports area

The Latest Notifications area

The logout area

The Settings area

If you want to read more about the actions available thanks to the navigation bar, .

If you want to read more about the Latest notifications area, .

click here
click here
https://ticketing.intranet.ai/