Platform interface

Once the installation process is done and the permissions have been set, it’s time to start navigating the tool.

Click on the dedicated app in MS Teams to access the portal. If you can’t use Teams, land on https://ticketing.intranet.ai/ to access the portal via website.

Once you click on it, this layout will appear:

Please note: this layout is for users with Admin roles.

Basing on the role you have, you’ll see less actions available:

• Managers: will see "New Ticket", "Manage tickets" and "Browse the FAQ"

• Agents: will see "New Ticket" and "Manage tickets". In the “Manage tickets” area, users will see the tickets assigned to their group.

• Users: will see only “New Ticket” and “Manage Tickets” buttons. In the “Manage tickets” area, users will see the tickets they opened only.

The landing page is composed of these elements:

• The navigation bar, on the left side, composed by:

  1. The link to the home page

  2. The Manage tickets area

  3. The Browse the FAQ area

  4. The Browse the reports area

  5. The Latest Notifications area

  6. The logout area

  7. The Settings area

If you want to read more about the actions available thanks to the navigation bar, click here.

• A title explaining to the users which area of the tool they are in

• Four buttons corresponding to the main actions available in the platform

  1. New Ticket button If you want to read more about the lifecycle of a ticket, click here.

  2. Manage tickets button If you want to read more about the Manage tickets area, click here.

  3. Browse the FAQs button If you If you want to read more about the Browse the FAQ area, click here.

  4. Browse the reports button If you want to read more about the Browse the Reports & Statistics area, click here.

• On the right-hand side of the page, the latest notifications are available, informing the users about the latest updates

If you want to read more about the Latest notifications area, click here.